Refund policy

Refund an Refund Policy

We are a registered trading business and all sales are protected under the Consumer Guarantees Act (CGA)

In the unlikely event that you are unsatisfied with your order please email us at info@paracord.co.nz, we will be more than happy to help find a solution.

To be eligible for a return due to change of mind, colour, or size etc, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging and have the original tags attached if applicable.

Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be considered for return.

Please do not send your purchase back to the manufacturer.

Refunds and Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

Shipping
To return your product, please contact us prior to sending

The purchaser is responsible for paying for shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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